Refund & Return Policy

REFUND & RETURN POLICY

Effective Date: July 2026

Store Name: DriveSupply

Website: https://drivesupply.co.za

1. Overview & Statutory Rights

At DriveSupply, we stand behind the quality of our products. Our Refund and Return Policy complies with the South African Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

Under South African law, you have specific rights regarding online purchases, cooling-off periods, and defective items.

2. Cool-Off Period & Change-of-Mind Returns (7 Days)

In accordance with Section 44 of the ECT Act, you are entitled to cancel your purchase within 7 calendar days of receiving your item without reason or penalty. 

Conditions for Change-of-Mind Returns:

  • The product must be unused, undamaged, and in its original condition.

  • The item must be returned in its original packaging along with all included accessories, manuals, and bundles.

  • Return Shipping Costs: For change-of-mind returns, the customer is responsible for the direct courier costs to return the package to our warehouse.

3. Defective, Damaged, or Incorrect Items (6-Month Implied Warranty)

Under Section 56 of the CPA, all products sold by DriveSupply carry an automatic 6-month statutory warranty against manufacturing defects or operational failures.

If your item arrives damaged, faulty, or incorrect:

  1. Contact us immediately at Admin@drivesupply.co.za with your order number and a brief explanation (including clear photos or a short video showing the fault).

  2. Once verified, we will arrange for our courier partner to collect the item from you at zero expense to you.

  3. Upon inspection, if the item is confirmed defective, you may choose one of the following options:

    • Full Refund (processed back to your original payment method).

    • Immediate Replacement (a brand new item dispatched at no extra cost).

    • Store Credit (for future purchases on DriveSupply).

Exceptions: The 6-month warranty does not cover damages resulting from standard wear and tear, intentional misuse, accidental physical damage (drops/impacts), water damage, unauthorized repairs, or failure to follow operating instructions.

4. How to Initiate a Return

To start a return or exchange, please follow these simple steps:

  1. Email Support: Send an email to Admin@drivesupply.co.za with the subject line "Return - Order #[Your Order Number]".

  2. Provide Details: Include your full name, contact number, reason for return, and photo/video evidence if the item is damaged or defective.

  3. Receive Authorization: Our support team will review your request within 24–48 business hours and provide you with return instructions and the physical return address.

Please Note: Returns sent back without prior email authorization will not be accepted.

5. Refund Processing Times

Once your returned item is received and inspected by our team:

  • We will notify you via email regarding the approval or rejection of your refund based on the item's condition.

  • If approved, your refund will be processed immediately.

  • Funds will be credited back to your original payment method (Card or Instant EFT) within 5 to 10 business days, depending on your bank's processing timelines.

6. Contact Us

For any questions or inquiries regarding our Refund and Return Policy, please reach out to us:

  • Email: Admin@drivesupply.co.za

  • Operating Hours: Monday – Friday, 08:00 – 17:00 (SAST)

  • Website: https://drivesupply.co.za